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GENERAL CONDITIONS OF RESERVATION

These general conditions of booking apply to all bookings made for individual customers (excluding bookings Groups). They are part of the lease at Le Provence Agen. The offers and the terms and conditions are valid on the day of consultation. They are periodically updated, however all bookings will be honored on the date of stay under the specified conditions.
For each reservation, a confirmation number will be communicated, you would require if necessary to cancel or change your reservation or any relationship with the hotel.
rooms are reserved from 16h on the day of arrival to 12am on day of departure. However, we recommend that you check the arrival and departure times at the time of booking.
If you book a room, it is assigned to you regardless of your arrival time.However, in case of arrival after 21:00 must contact the hotel by phone so you either press the appropriate access code to the hotel or the hotel is notified of late arrival and make arrangements required. If you did not do it and you encounter a problem during your arrival at the hotel, the hotel would be held responsible.
All orders are guaranteed by credit card, but it may not be charged upon booking. It is so only in specific cases. This information is on your booking confirmation document. If in doubt, thank you for reference.

DISPLAY OF PRICE

All prices are displayed in Euro (€), VAT is always included. Some benefits may be subject to a surcharge, the advertised price is increased by a city tax payable locally. The tax is clearly stated on your booking confirmation.

MEANS OF PAYMENT

The accepted credit cards are VISA, Mastercard, American Express. The credit card used to guarantee your booking. No payment will be taken in line with the exception of cases described below. The entire amount of the stay must be settled directly with the hotel on arrival.
The credit card will be charged immediately in the following cases:
• If booking a special offer, in immediate prepayment (for non modifiable and non-cancellable offers, for example). In these cases, the amount levied collateral amounts to the entire stay, excluding tax and related services.
In all other cases, you will pay for your stay at the hotel. This information is clearly indicated on your booking confirmation document.
The hotel reserves the right to treat your booking as canceled if the data of the credit card, transmitted to the payment guarantee or for payment, proved faulty.If necessary, the hotel reserves the right to claim damages.

COMPLAINTS

Any claim relating to a reservation or stay must be sent by registered letter within 15 days of the return journey subject of the claim.

COMPUTING AND FREEDOM

Pursuant to the Act 78-17 and Freedoms, customers are warned that their order is the subject of a computerized treatment nominative. The right of access and rectification guaranteed by law can be obtained from the CHLOG Ltd., domiciled at 22 courses of 14 July 47000 in Agen.

RIGHT TO SHRINK

It is reminded to the client, in accordance with Article L. 121-21-8 12 of the Consumer Code, it does not have the right of withdrawal provided for in Article L. 121-21 of the Code of Consumption.
The Terms of Sale booked tariff specify the terms of cancellation and / or modification of the reservation.

SEND BOOKING CONFIRMATION

For bookings made on the following websites: www.booking.com, www.expedia.com, www.egencia.com, www.hrs.com, www.dayuse.com www.contact-hotel.com and you will receive a confirmation email mentioning your reservation number. It will be sent to the email address you have given during making your reservation. It is your responsibility to verify the receipt of this email and if necessary, to contact us if you did not receive it.

RESERVATION MODIFICATION

Reservation changes (change of dates, names, number of people type or number of rooms, etc.) are permitted, except on rates marked "unchangeable." They are subject to compliance with the same deadlines as cancellations (see paragraph "Terms of reservation cancellation") where the amendment relates to the cancellation of a number of nights of the reservation.In such cases, these are the rules for cancellations apply.
For any change to a reservation by phone or email by providing you in advance of your booking confirmation number. You also have an opportunity to change your booking online by logging on to the site on which you made your reservation and quoting your booking confirmation number.

RESERVATION CANCELLATION

In the case of a reservation where the credit card was not charged:
For cancellations, please contact via e-mail during business hours to hotel-leprovence@orange.fr in prior quoting your booking confirmation number.
You also have an opportunity to change your booking online by logging on to the site on which you made your reservation and quoting your booking confirmation number.

CONDITIONS OF CANCELLATION OF BOOKING

If you cancel your booking, we will apply our cancellation policy, namely:
Cancellations are not subject to fees if made before 18:00 the day of arrival. For all cancellations made after 18:00 the day before, the equivalent fee in the amount of the first night will be charged.
For reservations guaranteed by a deposit or down payment, regardless of the cancellation period, the repayment of all or part of the amount paid by the customer is left to the discretion of the hotel.

BILLING IN CASE OF CANCELLATION LATE OR NO SHOW

In case of late cancellation (excluding cancellation deadlines toll free) or no show, the hotel will be able to charge the credit card that you had given as security of booking. An invoice will be delivered to you upon request.
The hotel may decide not to apply a penalty.